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Open Camera HelpHelp & Support Center
How can we help?
Find answers, solve issues, or contact support.
Get help with your Video CV, account, verification, applications, services, company tools, live map, payments, and platform safety.
Help categories
Browse by topic to find guides and common fixes.
Account & Login
- Sign in issues
- Password reset
- Email verification
- Phone verification
- Changing email or phone
- Deleting account
Video CV & Voice CV
- Camera not working
- Microphone not working
- Teleprompter problem
- Script not loading
- Recording failed
- Upload failed
- Re-record Video CV
- Voice CV instead of video
Documents & Verification
- Upload CV
- Upload certificates
- Upload ID or passport
- Verification pending
- Rejected documents
- Admin approval
- Privacy of documents
Jobs & Applications
- Apply with Video CV
- Track applications
- Interview requests
- Saved jobs
- Company viewed my profile
- Application not sent
Freelancers & Services
- Create freelancer profile
- Add services
- Receive requests
- Set prices
- Portfolio upload
- Reviews
Service Providers & Live Map
- Go online/offline
- Set location
- Set service radius
- Receive nearby requests
- Location privacy
- Urgent requests
Companies & Recruiters
- Company registration
- Post a job
- Browse talent
- Shortlist candidates
- Company verification
- Team seats
Payments & Plans
- Subscriptions
- Invoices
- Credits
- Refund policy
- Cancel plan
- Upgrade plan
Safety & Reports
- Report fake profile
- Report suspicious company
- Report abuse
- Report payment dispute
- Report unsafe service request
Common problems and quick fixes
Upload is not working
Check file type, file size, internet connection, and try again. Supported files: PDF, DOCX, JPG, PNG, WEBP.
Open Upload HelpMy verification is still pending
Verification documents require admin review. You can check status from your dashboard.
Check Verification StatusI am signed in but asked to register again
This should not happen. Use role activation or contact support.
Report Account Flow IssueMy profile is not public
Your profile may need Video CV, quality approval, verification, or publishing.
Open Profile ProgressHelp by role
Still need help? Open a support ticket.
Need to report something serious?
Safety reports are reviewed with priority.
Quick answers
How do I reset my password?
Go to /login and click Forgot Password. We will email a secure reset link.
How do I upload documents?
Open Dashboard, then Documents or Verification, and upload PDF, DOCX, JPG, PNG, or WEBP files.
Why is my verification pending?
Documents are reviewed by the admin team. Status updates appear on your verification page.
How do I contact support?
Open a support ticket on this page for tracked help with account, upload, or Video CV issues.
How do I report a fake profile?
Use Report a Safety Issue or submit a ticket with topic Safety Report.
Can I change my role?
Yes. One account can activate multiple roles from Choose Role in your dashboard.